New opening hours for GBC Community helpline (helping with food and other support)

New Opening Hours For Council’s Community Helpline

The Community Helpline set-up by Guildford Borough Council to help residents in need of support during the Coronavirus (Covid-19) pandemic will change its opening hours from Monday 6 July.

The Helpline (01483 444400) has made over 21,000 calls since its launch on 6 April, to assist vulnerable residents with food parcels, prescriptions and other support, and will now be available six days a week to reflect the Council’s monitoring of demand levels and the government’s changes in guidance for those shielding:

  • Monday to Thursday: 8.30am-5pm
  • Friday: 8.30-4.30pm
  • Saturday: 10am-2pm
  • Sunday: closed

Registrations can still be made seven days a week, 24 hours a day via the Council’s website, http://guildford.gov.uk/athome.

The Helpline (01483 444400) has made over 21,000 calls since its launch on 6 April, to assist vulnerable residents with food parcels, prescriptions and other support, and will now be available six days a week. Registrations can still be made seven days a week, 24 hours a day via the Council’s website, http://guildford.gov.uk/athome.

Leader of the Council, Cllr Caroline Reeves says:

“I am delighted at the impact our Community Helpline has had, as a significant part of our response to the Coronavirus (Covid-19) pandemic, and proud of the role played by Council officers. To have made over 21,000 calls is an incredible achievement and will have made a big difference to the lives of so many of our residents.

“The government guidance for our most at-risk and vulnerable residents is changing but we are still doing everything we can to help everybody who needs assistance with food shopping and prescriptions, or just a chance to talk to somebody. We’ve been overwhelmed with the community spirit shown throughout Guildford and the incredible work of so many existing and new voluntary groups, and hope that this sense of altruism can continue as we begin to look toward recovery.

“Many residents want to give something back to our community and have asked us how they can help. Coronavirus (Covid-19) will continue to affect many people in the long-term, and we still have an opportunity for people to directly help others by supporting our food parcel distribution. All money donated goes towards delivering food parcels to those most in need, meaning that you can make a real difference. I thank you in advance for any help you can give, it is greatly appreciated. Donations can be made by visiting www.guildford.gov.uk/foodparcel.”

In addition to the 21,000 phone calls made, 46,000 leaflets were delivered to households by staff and volunteers. Almost 2,500 food parcels and over 18,600 meals on wheels have been delivered to residents, with 454 prescriptions collected and delivered to residents.

Editor’s note:  An alternative way to donate food locally is to drop off provisions at Chilworth’s own Food Bank on the doorstep of 102 New Road Chilworth.  Any surplus produce is taken to the central food hub in Guildford each week.  Our village Food Bank organiser is Ali Oakden on 07770596506

 

Foodwise offers free meals to families in need – details

Please see this information provided by GBC.  Families are not allowed to apply direct, but the information below shows how referrals can be made through local organisations, schools and churches.

“I have been asked to draw your attention to the work that local charity Foodwise has been undertaking to provide meals to families in Guildford borough during the current crisis. It is currently producing around 1,600 meals per week and delivering these to nearly 200 families free of charge. You can find out more on its website (www.foodwisetlc.care).

Families are not able to self-refer, but local charities, schools or churches can refer people through the portal on the website. The website also lists the recipes that Foodwise prepare, but meals are also provided by Cook and the Caring Foundation.

You may wish to pass this information on to local organisations and groups in your own local communities working with vulnerable residents.”

Administrator note:  If you would like to access this service, please contact

in the first instance.

Regards Steve

Steve Benbough

Strategy and Communications Manager

Guildford Borough Council

 

Toiletries, Tinned meats and Tea – all the Ts welcomed by the Food Bank!

From the Food Bank –
“a big thank you to all who have contributed so generously and please keep giving if you can.
Along with the basic stuff could we ask for toiletries such as soap, hand wash, body wash and shampoo.
Tinned meats such as chicken curry, chilli con carne, hot dogs.
Tea, coffee, sugar and biscuits. Fruit squash.”
Please contact Ali Oakden on 07770596506 if you or anyone you know would appreciate a food parcel delivered to them.
The Chilworth Food Bank is now open from 8.30 am Mon – Saturday until evening.
It is contained in a box in the porch of 102 New Road Chilworth, both to receive donations (Thank You!) and for individuals who need it to pick up essential supplies.

Update from the Volunteers – CCC is for all!

As we face a continued lock down Chilworth Care Committee continues to offer help to all in the community , young and old, with shopping and collection of prescriptions.  If you , or anyone you know, needs help please ring our helpline 01483 538886. If you leave a message someone will get back to you the same day , seven days a week. Thank you so much to all the kind volunteers who have offered to help and made this service possible. At present we have more volunteers than a daily need for help so do not worry if your services have not yet been called upon. They are still greatly appreciated!

Volunteering with Chilworth Care Committee? The forms to keep you safe –

To keep volunteers safe, here are the documents you need to read and agree to – please click on each form to read/print/return

CCC – Data Protection Policy (Version 2) April 2019

CCC Safeguarding of Vulnerable Adult Policy (version 2) April 2019

Form of CCC EQUAL OPPORTUNITIES POLICY (Feb. 2018) (2)

 

Message from Good Neighbours – it’s a success, and it’s working!

April 1st 2020
Thank you so much for all the kind offers of help during this difficult time. Over and above our usual kind group of volunteers at the Care Committee we have received an overwhelming  response of an additional 21 people willing to collect and deliver groceries and prescriptions in and around Chilworth.
Thank you so much. As people are becoming more  aware of our service we have been receiving a steady stream of requests left on our answer phone (01483 538886) for help from 11 people needing shopping and medicines collecting.
Thank you again to everybody.

Self help? how to set up your street/local WhatsApp group to support each other

In addition to the village initiative co-ordinated by ChilworthCare Committee, some locals are forming small, very local self help groups, where neighbours look out for each other.

Old Manor Lane has set up a WhatsApp group, and it would be great if other Roads, Streets and Lanes in Chilworth might do the same – here’s how to do it.  You need a mobile phone to be part of this.

1. Get the app WhatsApp.  This is free to download to your mobile phone
2. Start a group called [the street name] Community

https://www.whatsapp.com/download/

3. Email everyone (you could drop a note through the door if you don’t have email addresses) to ask if they wanted to be in the group, and ask them to download the app using the above link if they don’t already have it.
4. then get their mobile phone numbers and added them to the group.
Old Manor Lane group gave four people in the group Admin rights so multiple people can make changes to the settings etc.