New opening hours for GBC Community helpline (helping with food and other support)

New Opening Hours For Council’s Community Helpline

The Community Helpline set-up by Guildford Borough Council to help residents in need of support during the Coronavirus (Covid-19) pandemic will change its opening hours from Monday 6 July.

The Helpline (01483 444400) has made over 21,000 calls since its launch on 6 April, to assist vulnerable residents with food parcels, prescriptions and other support, and will now be available six days a week to reflect the Council’s monitoring of demand levels and the government’s changes in guidance for those shielding:

  • Monday to Thursday: 8.30am-5pm
  • Friday: 8.30-4.30pm
  • Saturday: 10am-2pm
  • Sunday: closed

Registrations can still be made seven days a week, 24 hours a day via the Council’s website, http://guildford.gov.uk/athome.

The Helpline (01483 444400) has made over 21,000 calls since its launch on 6 April, to assist vulnerable residents with food parcels, prescriptions and other support, and will now be available six days a week. Registrations can still be made seven days a week, 24 hours a day via the Council’s website, http://guildford.gov.uk/athome.

Leader of the Council, Cllr Caroline Reeves says:

“I am delighted at the impact our Community Helpline has had, as a significant part of our response to the Coronavirus (Covid-19) pandemic, and proud of the role played by Council officers. To have made over 21,000 calls is an incredible achievement and will have made a big difference to the lives of so many of our residents.

“The government guidance for our most at-risk and vulnerable residents is changing but we are still doing everything we can to help everybody who needs assistance with food shopping and prescriptions, or just a chance to talk to somebody. We’ve been overwhelmed with the community spirit shown throughout Guildford and the incredible work of so many existing and new voluntary groups, and hope that this sense of altruism can continue as we begin to look toward recovery.

“Many residents want to give something back to our community and have asked us how they can help. Coronavirus (Covid-19) will continue to affect many people in the long-term, and we still have an opportunity for people to directly help others by supporting our food parcel distribution. All money donated goes towards delivering food parcels to those most in need, meaning that you can make a real difference. I thank you in advance for any help you can give, it is greatly appreciated. Donations can be made by visiting www.guildford.gov.uk/foodparcel.”

In addition to the 21,000 phone calls made, 46,000 leaflets were delivered to households by staff and volunteers. Almost 2,500 food parcels and over 18,600 meals on wheels have been delivered to residents, with 454 prescriptions collected and delivered to residents.

Editor’s note:  An alternative way to donate food locally is to drop off provisions at Chilworth’s own Food Bank on the doorstep of 102 New Road Chilworth.  Any surplus produce is taken to the central food hub in Guildford each week.  Our village Food Bank organiser is Ali Oakden on 07770596506

 

Foodwise offers free meals to families in need – details

Please see this information provided by GBC.  Families are not allowed to apply direct, but the information below shows how referrals can be made through local organisations, schools and churches.

“I have been asked to draw your attention to the work that local charity Foodwise has been undertaking to provide meals to families in Guildford borough during the current crisis. It is currently producing around 1,600 meals per week and delivering these to nearly 200 families free of charge. You can find out more on its website (www.foodwisetlc.care).

Families are not able to self-refer, but local charities, schools or churches can refer people through the portal on the website. The website also lists the recipes that Foodwise prepare, but meals are also provided by Cook and the Caring Foundation.

You may wish to pass this information on to local organisations and groups in your own local communities working with vulnerable residents.”

Administrator note:  If you would like to access this service, please contact

in the first instance.

Regards Steve

Steve Benbough

Strategy and Communications Manager

Guildford Borough Council

 

Toiletries, Tinned meats and Tea – all the Ts welcomed by the Food Bank!

From the Food Bank –
“a big thank you to all who have contributed so generously and please keep giving if you can.
Along with the basic stuff could we ask for toiletries such as soap, hand wash, body wash and shampoo.
Tinned meats such as chicken curry, chilli con carne, hot dogs.
Tea, coffee, sugar and biscuits. Fruit squash.”
Please contact Ali Oakden on 07770596506 if you or anyone you know would appreciate a food parcel delivered to them.
The Chilworth Food Bank is now open from 8.30 am Mon – Saturday until evening.
It is contained in a box in the porch of 102 New Road Chilworth, both to receive donations (Thank You!) and for individuals who need it to pick up essential supplies.

Don’t hesitate to ask for help – the Care Committee has the volunteers to help you…

We are so grateful to all the kind people of Chilworth as we now seem to spend more time dealing with new offers of help than requests for help !

Hopefully this means that the vulnerable in Chilworth are well cared for by family, friends and neighbours.

In the meantime, thank you to all those who have volunteered and are still on our list should all that change!

If you or anyone you know needs help in anyway give us a ring on 01483 538886. You can leave a message and someone will get back to you the same day , seven days a week.

More details of pubs and restaurants offering take-aways

RESTAURANTS/PUBS

This information has been given to Chilworth2gether by our GBC Councillor Diana Jones:

Annare – Tel: 01483 281100/284343.  Italian Takeaways and free delivery (orders over £30)

Kinghams, Shere.  Tel: 01483 202168   See website for Takeaway menu https://kinghams-restaurant.co.uk/menus

King William 1V – Tel: 01483 282318  Pub food and Pizzas.  Takeaways and free delivery for orders over £20

Kirthon – Tel: 01483 285588  Indian. Takeaways and free delivery for orders over £30

La Meridiana – Tel: 01483 284343.  Italian.  Takeaways and free delivery for orders over £50

Spice Heaven – Tel: 01483 281170.  Indian.   Takeaways and free delivery on all orders.

Tara Thai – Tel: 01483 281744.  Thai. Takeaways and free delivery over £30

Yasmin – Tel: 01483 282282.  Indian.  Takeaways and free delivery over £20

Update from the Volunteers – CCC is for all!

As we face a continued lock down Chilworth Care Committee continues to offer help to all in the community , young and old, with shopping and collection of prescriptions.  If you , or anyone you know, needs help please ring our helpline 01483 538886. If you leave a message someone will get back to you the same day , seven days a week. Thank you so much to all the kind volunteers who have offered to help and made this service possible. At present we have more volunteers than a daily need for help so do not worry if your services have not yet been called upon. They are still greatly appreciated!

Guildford’s support channels – information all here…..

Community Helpline on 01483 444400 or go on-line at www.guildford.gov.uk/home for help with food, prescription collection and support for yourself – or you can register a relative, friend or neighbour on their behalf (helpline is open Monday-Friday 8.30am to 7pm and Saturday and Sunday 10-2pm and Bank Holidays.
Call the Safe and Settled Team on 01483 444476 if you have recently come home from hospital or are struggling to manage at home. Held with adaptations, urgent repairs to your home and also  queries about private tenancy agreements and landlord disputes.  Phone lines open Monday-Friday 8.30am to 5pm and from 10-2pm on Saturdays, Sundays and Bank Holidays.
To help others:
call 01483 505050 if you would like to volunteer to help others and GBC will put you in touch with community groups.

Volunteering with Chilworth Care Committee? The forms to keep you safe –

To keep volunteers safe, here are the documents you need to read and agree to – please click on each form to read/print/return

CCC – Data Protection Policy (Version 2) April 2019

CCC Safeguarding of Vulnerable Adult Policy (version 2) April 2019

Form of CCC EQUAL OPPORTUNITIES POLICY (Feb. 2018) (2)